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CACP 2017

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C ACP Global Studies is a unique professional development program for executives in policing and related public safety and criminal justice agencies. Spanning over six months of intense study and collaboration, it applies a research-driven and problem-based learning model. CACP Global 2017 repre- sented the 10th cohort to complete the program since 2003. To drive our transformative learning experience, the 2017 cohort was challenged to examine public trust, leading us to conduct field studies in 15 countries, ranging from environments where trust in the police was rated very low, to those with enviable trust indicators on recognized scales of public opinion. Our team also examined and considered information from the United States and Canada, and our 20 members engaged in extensive discussions and debates on the elements of public trust, based on our own experiences in 13 different Canadian agencies. One thing we discovered very clearly is that there are no universally accepted methodologies to measure or respond to trust, nor even any that we would deem to be best practices. It seems societies everywhere are still grappling with this question… at least those that care, and some… well, they just don't. We learned that while not everyone trusts the police, and in some countries virtually no one does, there was always one key group who consistently reported a perception of high public trust… that group was the police agencies themselves. Generally speaking, police have an overly positive perception of how the public trusts them. Our cohort noted that police everywhere and at all levels need to listen more closely to each and every community they serve. Finally, we also learned that Canadian policing is very well respected and often envied around the world and, in this regard, we are doing many things right. Yet to ensure public trust continues, there is an urgent need for a re-orientation of our thinking on matters of public trust, for the application of new approaches taken together with our diverse communities, and for continuous performance measurement, informed by multiple perspectives, in each and every policing jurisdiction in Canada. Our Research Model The prior CACP Global Studies 2016 cohort studied globalization, and they asserted that, given dramatic and continuing changes in Canadian society, driven in many ways by global events and currents, public trust may represent a primary risk facing Canadian policing agencies (CACP Global 2016). The 2017 Team's goal was to further develop our understanding of trust, to isolate the factors that contribute to trust, and to identify new methods to accurately measure this concept in order to inform Canadian police leadership. We first had to settle on a common understanding of the assigned theme, which proved to be more challenging than expected. Based on inputs from academic and practical expert sources, we concluded that the term confidence was either a synonym or an antecedent of trust, and therefore was not required within our research statement, developed to provide consistency to our field research to be conducted by our five sub-teams. Our Research Statement: Policing with consent requires mutual trust with the diverse communities we serve. CACP Global Studies 2017 will pursue an international comparative study to examine the relational and internal dimensions that influence public trust. Our goal is to identify measures and responses that will inform Canadian public policy and policing practices. Guided by this statement along with several research dimensions the team first met to apply the model with members from diverse community groups in Canada, and to learn further from their insights into trust. From these highly interactive discussions, we developed specific field questions to capture these attributes of trust in different global environments, through the conduct of interviews with a wide range of sources, including police, government, NGOs, local media and community activists in almost every country we studied. Through many professional development opportunities and cross-border relations, our team was also well positioned to include within the research an overarching appreciation of the dynamics of public trust… and public mistrust… in the police from a US perspective. Our Research Findings: The Genetic Code of Trust Over the entire course of our research study, no definitive research methods were uncovered other than the traditional public survey. Moreover, such surveys in wide use TRUST MATTERS: A Call-to-Action from CACP Global 2017 By Norman E. Taylor and Lt. Col. Vanessa Hanrahan Global 2017 Field Study Sites Singapore Malaysia Indonesia Hong Kong Vietnam Thailand Spain Gibraltar Malta Netherlands Belgium Switzerland Finland 65 CACP 2017 Annual Review EXECUTIVE GLOBAL STUDIES PROGRAM 2017

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