CACP Bulletin

Spring 2018

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8 CACP Spring 2018 T he demands facing police chiefs continue to increase. At the 2017 CACP Conference in Montreal, we learned a number of lessons including: • Let operational requirements drive IT decisions. • Assess your technology status and create a realistic vision of IT capabilities and include all stakeholders in needs discussions. • Create a 7-day, 90-day and 1-year plan, and a Road Map to the Future. • Look at business process requirements and apply technology appropriately. • The future is going to require us to change so we must build adaptive capacity - an "ability to strategically fit structures, capabilities, and resources to demands of an evolving environment". 1 At the biennial Information and Communications Technology (ICT) Workshop in Vancouver in February 2018, we learned of the complexities in implementing mobile technologies, advanced analytics, Real Time Centres, and the importance of developing a comprehensive road map for your organization. A road map is deemed critical to meet the many needs and challenges our organizations face - a way for the entire organization to decide where it needs to be in the future and to document the way forward. Without a road map, managing numerous and competing priorities can be virtually impossible. One of the key subjects addressed at the Workshop was the new, digital version of the 9-1-1 system called Next Generation 9-1-1 (NG9-1-1). The NG9-1-1 infrastructure and service will present significant challenges and opportunities for Public Safety Answering Points (PSAPs) and emergency response agencies. As many police agencies in Canada own, manage and fund PSAPs in their serving territories, upgrading and transitioning from current 9-1-1 to NG9-1-1 service delivery will have significant budgetary implications for them. What does this required transition mean for your organization? Will NG9-1-1 be an emergency for your organization, or will it transition without a ripple? That will depend on what you do starting now! The CACP Information and Communications Technology (ICT) Committee and the Canadian Tri-Services Emergency Management Committee are working on the issues the evolution of NG9-1-1 brings. The ICT committee is working with the Canadian NG9-1-1 Coalition (formerly called the NG9-1-1 Coalition of the Willing), a volunteer group of Canadian 9-1-1 experts who focus on governance, coordination and funding concerns associated with implementing a standard NG9-1-1 service across Canada. Diane Pelletier, from the Province of New Brunswick, has coordinated and driven this successful effort forward. In 2016 the Coalition presented the NG9-1-1 Strategy for Canada – Vision 2020 as part of their submission to the CRTC's Notice of Consultation (1001-NOC2016- 116) for establishment of a regulatory framework for next-generation 9-1-1 in Canada. Following the CRTC Policy Decision 2017-182 to decommission 9-1-1 legacy infrastructure by June 2023, and which sets tight timelines for NG9-1-1 voice and text delivery to PSAPs, the Coalition set out to develop a high-level road map to guide PSAPs and their governing authorities in managing the NG9-1-1 transition. In April 2018 the NG9-1-1 Transition Roadmap for Canadian PSAPs 2 will be released for wide distribution across the stakeholder community. It will be available on the CACP website. This publication is REQUIRED READING for all police organizations, other emergency service providers, PSAPs and their respective governing authorities. Its aim is to assist all relevant stakeholders in developing their own unique road map, budgets and work plans for a coordinated, and hopefully smooth transition. The NG9-1-1 decisions you make, or don't make in 2018 will either pave the way to NG9-1-1 or create significant organizational problems leading up to the CRTC mandated decommissioning of current 9-1-1 service provider legacy systems by June 30, 2023. PSAPs that have not made the necessary adjustments will no longer be equipped to manage 9-1-1 calls. Maintaining the status quo is not an option. This 9-1-1 technical and operational paradigm shift needs to be on your radar now! The decisions we make in 2018 will have impacts on our operations and budget in 2019 and beyond. We must keep up and support the systems and services that Canadian citizens expect of an NG9-1-1 service. We could categorize these service attributes into three general statements: By: Eldon Amoroso, Senior Director (Ret.), London Police Service With contributions by: Diane Pelletier, Director, NB911, Department of Justice and Public Safety, NB; Superintendent Brendan Dodd, Windsor Police Service; Staff Superintendent Don Campbell, Toronto Police Service; Mike Webb, VP Technology, ECOMM 911 and special thanks to the Canadian NG9-1-1 Coalition. WILL IT BE AN EMERGENCY FOR YOUR ORGANIZATION? __________________________________ 1 Antonio Oftelie, 2015 2 Canadian NG9-1-1 Coalition | NG9-1-1 Transition Roadmap for Canadian PSAPs | 2018 | Will be available on CACP Website – cacp.ca 3 ESWG |Task ESTF0083 (TIF-83 – Q2 – 2018) | https://crtc.gc.ca/cisc/eng/cisf3e4c.htm | (Accessed 2018-03-20)

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